Neomouv City Plus - City Electric Bike - 250W Grey

Just providing you with a bike does not satisfy us here at E-Bikes Express. With every order you make with us, you will receive the following package:

30+ page e-book

This e-book is jam-packed with useful information that will prove to be a great add-on to your bicycle.

From storage/maintenance tips to accessory recommendations to safety/legal instructions, no stone is left unturned in this in-depth read that will massively enhance your electric transport knowledge.

Free delivery

With every order over £500, including all electric bikes, you will get free delivery. You can find the estimated delivery time in the 'Delivery & Warranty' tab.

Free 14-day bike insurance

After you purchase this bike, please click the link here.

This will take you to a form where you fill out some details within 7 days of your order, including the bike price as well as your details.

Once these details are reviewed and your insurance has been activated, you will be sent a copy of your policy documents via email.

More details regarding this insurance can be found here.

Manufacturers warranty

Alongside every bike comes a manufacturer's warranty on certain components that allow you to ride with peace of mind.

If any issues arise, we will assist you with the warranty process with the manufacturer in acquiring or repairing a part should you need it.

Referral discount code for a friend

After you complete your order you will receive a discount code to be forwarded on to whoever you desire, for them to be able to claim the E-Bikes Express package also.

7 days a week customer service

We are also on hand 7 days a week to answer any queries you may have.

If you want to talk to one of us, please call us at 0333 090 7813. Our phone line is available from 9am to 5pm Monday to Friday.

If you would like to type, please use the live chat option on our website and we will get back to you as soon as we can.

Or you could contact us via the contact form on our website, and we will get back to you within an hour from Monday to Friday and within 4 hours on the weekend.

At E-Bikes Express, we offer a range of secure and flexible payment options, including major credit and debit cards, PayPal, and selected instalment payment providers to help spread the cost of your e-bike.

All payments are protected with industry-standard encryption. Available payment and finance options are shown clearly at checkout.

Shop Pay Installments

Shop Pay Installments allows eligible customers to spread the cost of their purchase when paying with Shop Pay at checkout.

Payment options and repayment terms are displayed at checkout and may vary depending on order value and eligibility. A deposit may be required.

Important information:
Shop Pay Installments offers credit in partnership with Affirm as lender. Affirm provides unregulated credit, subject to a credit check and minimum spend, which may vary. Terms apply. UK residents only, aged 18 or over, with a debit card. Missed payments may affect your financial status.

Credit is offered by Shopify International Ltd. (FRN: 1031087) in partnership with Affirm UK Limited. Shopify International Limited is an Appointed Representative of Affirm U.K. Limited, trading as Affirm, which is authorised and regulated by the Financial Conduct Authority (FRN: 756087).

Credit / Debit Cards

We accept all major credit and debit cards, including Visa and Mastercard.

Once your payment details are entered, your information is transmitted securely using encrypted technology. Payment is taken immediately, and you will receive a confirmation email once your order is complete.

Payl8r

If you're looking to spread the cost over a longer period, Payl8r offers flexible finance options tailored to your budget.

Why customers choose Payl8r:

• Flexible payment plans over 3, 6, 9 or 12 months
• Instant online application with quick decisions
• Ride now, pay later — ideal for higher-value e-bikes
• No early repayment penalties
• Clear terms with no hidden fees

E-Bikes Express Ltd t/a E-Bikes Express Ltd is an Introducer Appointed Representative of Social Money Limited t/a Payl8r, authorised and regulated by the Financial Conduct Authority (FRN: 675283). Credit is subject to creditworthiness and affordability assessments. Missed payments may affect your credit file, future borrowing, and may incur fees. Representative APR 65.5%.

Klarna

With Klarna, you can buy now and pay later by selecting Klarna at checkout.

Depending on eligibility, you can choose to pay in 3 interest-free instalments or pay in 30 days. Available options are shown at checkout and subject to Klarna’s approval and terms.

PayPal

You can also pay securely using PayPal, including the option to spread the cost with PayPal Pay in 3.

PayPal Pay in 3 allows you to split your purchase into three interest-free payments. The first payment is taken at checkout, with the remaining payments collected monthly.

For more details on PayPal Pay in 3, please click here .

If you have any questions about payment or finance options, our team is happy to help via live chat or email at sales@ebikesexpress.co.uk.

Is your employer signed up for a Cycle to Work scheme?

If so, you could save up to as much as 47% on a new electric bike from our selection of brands, with you being able to spread the price of the bike over a number of tax-fee monthly instalments.

Note: Discounts do not apply to purchases made via the cycle to work scheme. Also, only bikes that are classified as an electrically assisted pedal cycle (EAPC) in the UK are eligible for purchase under the Cycle to Work scheme. They must meet all 3 rules listed in the Electric Bike UK Laws tab.

Do you have a voucher?

If you have a Cycle to Work voucher/e-certificate/letter of collection, please email it over to us at info@ebikesexpress.co.uk to be processed.

Once your voucher is redeemed, we will arrange the delivery of your electric bike. We will guide you through this simple procedure and provide you with tracking information as soon as the bike has been dispatched.

Are you signed up for a scheme but have no voucher?

Tell your employer that you would like to utilise their Cycle to Work scheme and make a note of the price of the bike you would like to order to submit as a quote.

They will then provide you with a voucher that you would then forward to us, so your bike order can be processed.

Want to know more about Cycle to Work Schemes?

If you would like to learn more about our Cycle to Work scheme partners, please click here.

Also, if you would like to speak to one of our team in more detail please contact us.

There are a few regulations surrounding electric bikes in the UK so we thought we would provide you with a summary of those below:

You must be aged 14 or over in the UK to ride an electric bike.

You do not need tax, insurance or a driving license to ride an electric bike.

To be classified as an electrically assisted pedal cycle (EAPC) in the UK, an electric bike must fulfil a certain set of criteria, including:

• Pedals - The electric bike must have pedals capable of propelling it, and motor assistance should only be provided when the pedals are moving.
• Motor - The motor’s power output must be no more than 250 watts (W).
• Speed - The motor should not be able to propel the e-bike when it’s travelling faster than 15.5mph.

Please note that if your electric bike does not meet the above 3 points, then you cannot ride on public roads. Some of our bikes exceed the 250W limit, so these are only to be used on private land with the landowner's permission.

It is the responsibility of the rider to wear protective clothing, however this is not a legal requirement.

If you have any queries regarding this, you can drop us an email at: info@ebikesexpress.co.uk