Price Match Policy

E-Bikes Express (“we”, “us”, “our”) aims to offer competitive pricing across our range of electric bikes while providing reliable UK stock, fast delivery, and dedicated after-sales support.

If you find the same electric bike advertised at a lower price by a qualifying UK retailer, we may be able to offer a price match, subject to the conditions outlined below.

Eligibility For Price Matching

We may consider a price match where all of the following criteria are met:

The product must be identical — including brand, model, specification, and colour.
The competing retailer must be a UK-based authorised retailer.
The item must be in stock and available to purchase at the advertised price.
The competing price must be publicly visible and include VAT.
The price must not be the result of a pricing error.

Exclusions

We are unable to price match against the following:

Marketplace sellers (including third-party sellers on platforms such as Amazon or eBay).
Auction websites, clearance sales, liquidation offers, or closing-down sales.
Prices that include bundle offers, free gifts, or promotional add-ons.
Prices requiring voucher codes, finance incentives, trade-in schemes, or membership access.
International retailers or grey-market imports.

Additional Considerations

When reviewing a price match request, we may also take into account differences in delivery charges, warranty coverage, and after-sales support.

All E-Bikes Express products are supplied with UK warranty support, applicable consumer protections, and access to our dedicated after-sales service.

We reserve the right to verify competitor pricing and availability before confirming any price match.

How To Request A Price Match

To request a price match, please contact us before placing your order and provide:

A direct link to the competitor’s product listing
Confirmation that the item is currently in stock
Your contact details

Our team will review your request and respond as promptly as possible.

Final Decision

All price match requests are assessed on a case-by-case basis. E-Bikes Express reserves the right to accept or decline a price match at its discretion.